Privacy Policy

Privacy Policy

Privacy Policy – Virelln

At Virelln, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

We are committed to being transparent about how your information is handled because we believe that your trust is the foundation of our relationship with you.

1. Your Rights

Depending on your circumstances and applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to or request restriction of certain types of processing

  • Request a copy of your personal information in a portable format

  • Withdraw your consent at any time where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at:

Email: feitengshuai@gmail.com

2. What Information We Collect

We may collect personal information in the following ways:

a) Information You Provide Voluntarily

When you place an order, create an account, contact us or otherwise interact with our website, you may provide:

  • Name

  • Email address

  • Billing and delivery address

  • Telephone number, where provided

  • Payment information, which is securely processed by third-party payment providers

  • Messages or information submitted through contact forms or email

  • Account information, if you create an account

b) Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage and browsing information

  • Cookie, pixel and analytics data

  • Approximate location information

Some of this information may be collected through cookies and similar technologies. For more information, please refer to our Cookie Policy.

3. How and Why We Use Your Information

We collect and process your personal information for purposes including:

  • Processing and fulfilling your orders

  • Delivering products to you

  • Processing payments securely

  • Providing customer support and responding to enquiries

  • Sending order updates and service-related communications

  • Sending marketing communications and promotional offers where you have provided the required consent

  • Improving our website, products and user experience

  • Analysing website performance and usage

  • Detecting and preventing fraud, abuse and security threats

  • Complying with applicable legal and regulatory obligations

We only collect and use personal information where we have a lawful basis to do so.

4. Legal Bases for Processing

Where required by applicable data protection laws, we process your personal information based on one or more of the following legal bases:

  • Contract: Where processing is necessary to fulfil an order or provide services you have requested.

  • Legal obligation: Where we are required to process information to comply with applicable laws or regulations.

  • Legitimate interests: Where processing is necessary for the operation, security and improvement of our business, provided that your rights and interests do not override those interests.

  • Consent: Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

5. Payment Information

Your payment information, such as credit or debit card details, is processed securely by authorised third-party payment providers such as Stripe or PayPal.

We do not store complete payment card details on our own servers.

Payment providers may process your information in accordance with their own privacy policies and terms. We recommend reviewing their policies for further information about how they handle payment data.

6. Who Is Responsible for Your Personal Information?

The organisation responsible for your personal information is:

Virelln Official

Email: support@virelln.com

Virelln determines the purposes and means for which your personal information is processed, subject to applicable data protection laws.

7. Who May Have Access to Your Information?

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

  • Payment processors, such as Stripe and PayPal

  • Fulfilment partners and delivery providers

  • Email and customer communication providers, such as Klaviyo or Mailchimp

  • Website analytics and performance providers, such as Google Analytics

  • IT, hosting and security service providers

  • Professional advisers where necessary

  • Government, regulatory or law enforcement authorities where required by law

We only share information where there is a legitimate reason to do so and take reasonable steps to ensure that our service providers handle your information securely and in accordance with applicable data protection requirements.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil the purposes described in this Privacy Policy

  • Provide customer service and after-sales support

  • Meet legal, accounting and tax requirements

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and protect our legal rights

Where appropriate, inactive customer accounts and associated personal information may be deleted or anonymised after 24 months, unless we are required or permitted by law to retain the information for a longer period.

10. Deletion of Personal Information

You may request deletion of your personal information where applicable under data protection laws.

We may delete your personal information when:

  • You request deletion and we have no legal reason to retain it

  • The information is no longer necessary for the purpose for which it was collected

  • You withdraw your consent and there is no other lawful basis for processing

  • We are legally required to delete the information

To submit a deletion request, please contact:

Email: feitengshuai@gmail.com

Please note that certain information may need to be retained where required by law, for example for tax, accounting, fraud prevention or legal purposes.

11. How We Protect Your Personal Information

We use reasonable technical and organisational security measures to help protect your personal information from unauthorised access, misuse, alteration, disclosure or loss.

These measures may include:

  • SSL/TLS encryption for website traffic

  • Secure data storage

  • Firewalls and access controls

  • Regular website and server security updates

  • Restricted access to personal information

  • Working with reputable third-party service providers

While we take reasonable steps to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, analyse website traffic and, where permitted, provide personalised advertising.

Depending on your location and applicable law, you may be able to control or withdraw your consent to certain cookies through our cookie settings.

For more information, please see our Cookie Policy.

13. Marketing Communications

Where required by applicable law, we will only send promotional emails or other marketing communications where you have provided the appropriate consent or where another lawful basis applies.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Please note that you may still receive essential service communications, such as order confirmations, shipping updates and important account-related messages.

14. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date where appropriate.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us:

Virelln Privacy Team

Email: support@virelln.com

We aim to respond to privacy-related enquiries within 24–48 business hours.